BUILT FOR HOME HEALTH AGENCIES
How Our Managed Services Works
Seamless, hybrid service where Serent AI Agents + Humans work
in tandem to dramatically improve RCM outcomes
Referral Documents
Medication Lists
Clinical Note
Physician Orders
Therapy Evaluations
Serent AI
+
Certified Coders
Accuracy in ICD-10
OASIS Completed
Plan of Care Ready
Audit-Ready Documentation
BUILT FOR HOME HEALTH AGENCIES
How Our Managed Services Works
Seamless, hybrid service where Serent AI Agents + Humans work
in tandem to dramatically improve RCM outcomes
BUILT FOR HOME HEALTH AGENCIES
How Our Managed Services Works
Seamless, hybrid service where Serent AI Agents + Humans work
in tandem to dramatically improve RCM outcomes
Multiple Solutions,
One Connected Platform
Multiple Solutions,
One Connected Platform
Serent’s home health AI and certified coders deliver accurate
ICD-10, OASIS, Plan of Care, and QA audits.
1
Intelligent Clinical Data Extraction
Serent AI knows what to look for. It reads incoming referral packets, visit notes and medication lists, instantly translating unstructured clinical text into structured data.
Before a certified coder opens a chart, our AI runs a comprehensive pass across the entire documentation history - automatically mapping primary diagnoses, uncovering hidden comorbidities, and flagging early OASIS and Plan of Care discrepancies.
Visit Note Report
Recharge Summary
Plan of Care
2 / 2
Order number:
14:39
388416
Hospital Referral Notes
Primary Diagnosis
Hypertensive heart disease with heart failure
I11.0
Alexander Tailor
Clinician Docs
Summary
MRN-89472A
E11.9
TYPE 2 diabetes mellitus without complications
M1028 = 3
None of the above
(No Diabetes or PVD)
MIS-ALIGNMENT FLAGGED: A final diagnosis code for Diabetes (E11.9) has been assigned to this episode.
OASIS M1028 corrected to 2
Resolved Compliance Conflict
Prevented Claims Rejection
2
Instant Flagging & Clinical Cross-Validation
Serent AI cross-checks a patient’s clinical reality against their diagnosis codes, OASIS responses, and care plan directives. It systematically ensures that severe limitations or comorbidities described in narrative are consistently reflected across the entire chart.
When codes, Oasis items, or interventions mismatch, the system flags the discrepancy. Catching these misalignments before submission reduces revenue leakage and secures the full reimbursement your agency has earned.
3
Certified Serent Coder Review & Sign-off
After Serent’s AI does the heavy lifting, our certified coders review the AI recommendations and validate every single chart. Your internal team always retains ultimate oversight to review, adjust or override any chart - with no changes to your current process.
While traditional coding teams often struggle to scale, we easily handle any operational volume and complex review workflows for you. This seamless Serent AI + Coder managed service scales your operations instantly while ensuring audit-ready compliance.
Co-review
Verified
Serent AI
Certified Coders
Chart submitted to
Agency / EMR
E11.9
AI suggested
Coder approved
M1028 = 3
AI flagged error
Coder corrected
Patient
MRN-89472A
Audit trail
Ready
Clinical Notes
Visit Notes
ICD-10-CM code:
I25.10
Referral1.pdf, page 21, para 2
ICD-10-CM code:
E11.9
Referral1.pdf, page 21, para 4
Reviewed & verified by coder
P. Simon on 02-02-2026, 9:05am
4
Built-In Audit Defensibility
Every code selection, clinical flag, and coder sign-off is automatically documented with a digital footprint. The platform links every operational decision back to the exact sentence, paragraph, and episode within the original patient chart.
If a payer ever queries a claim or issues a retroactive review, the complete clinical justification is already structured and instantly accessible for your agency to export - taking the panic out of audit responses.
1
Intelligent Clinical Data Extraction
Serent AI knows what to look for. It reads incoming referral packets, visit notes and medication lists, instantly translating unstructured clinical text into structured data.
Before a certified coder opens a chart, our AI runs a comprehensive pass across the entire documentation history - automatically mapping primary diagnoses, uncovering hidden comorbidities, and flagging early OASIS and Plan of Care discrepancies.
2
Instant Flagging & Clinical Cross-Validation
Serent AI cross-checks a patient’s clinical reality against their diagnosis codes, OASIS responses, and care plan directives. It systematically ensures that severe limitations or comorbidities described in narrative are consistently reflected across the entire chart.
When codes, Oasis items, or interventions mismatch, the system flags the discrepancy. Catching these misalignments before submission reduces revenue leakage and secures the full reimbursement your agency has earned.
3
Certified Serent Coder Review & Sign-off
After Serent’s AI does the heavy lifting, our certified coders review the AI recommendations and validate every single chart. Your internal team always retains ultimate oversight to review, adjust or override any chart - with no changes to your current process.
While traditional coding teams often struggle to scale, we easily handle any operational volume and complex review workflows for you. This seamless Serent AI + Coder managed service scales your operations instantly while ensuring audit-ready compliance.
4
Built-In Audit Defensibility
Every code selection, clinical flag, and coder sign-off is automatically documented with a digital footprint. The platform links every operational decision back to the exact sentence, paragraph, and episode within the original patient chart.
If a payer ever queries a claim or issues a retroactive review, the complete clinical justification is already structured and instantly accessible for your agency to export - taking the panic out of audit responses.
1
Intelligent Clinical Data Extraction
Serent AI knows what to look for. It reads incoming referral packets, visit notes and medication lists, instantly translating unstructured clinical text into structured data.
Before a certified coder opens a chart, our AI runs a comprehensive pass across the entire documentation history - automatically mapping primary diagnoses, uncovering hidden comorbidities, and flagging early OASIS and Plan of Care discrepancies.
Visit Note Report
Recharge Summary
Plan of Care
2 / 2
Order number:
14:39
388416
Hospital Referral Notes
Primary Diagnosis
Hypertensive heart disease with heart failure
I11.0
Alexander Tailor
Clinician Docs
Summary
MRN-89472A
E11.9
TYPE 2 diabetes mellitus without complications
M1028 = 3
None of the above
(No Diabetes or PVD)
MIS-ALIGNMENT FLAGGED: A final diagnosis code for Diabetes (E11.9) has been assigned to this episode.
OASIS M1028 corrected to 2
Resolved Compliance Conflict
Prevented Claims Rejection
2
Instant Flagging & Clinical Cross-Validation
Serent AI cross-checks a patient’s clinical reality against their diagnosis codes, OASIS responses, and care plan directives. It systematically ensures that severe limitations or comorbidities described in narrative are consistently reflected across the entire chart.
When codes, Oasis items, or interventions mismatch, the system flags the discrepancy. Catching these misalignments before submission reduces revenue leakage and secures the full reimbursement your agency has earned.
3
Certified Serent Coder Review & Sign-off
After Serent’s AI does the heavy lifting, our certified coders review the AI recommendations and validate every single chart. Your internal team always retains ultimate oversight to review, adjust or override any chart - with no changes to your current process.
While traditional coding teams often struggle to scale, we easily handle any operational volume and complex review workflows for you. This seamless Serent AI + Coder managed service scales your operations instantly while ensuring audit-ready compliance.
Co-review
Verified
Serent AI
Certified Coders
Chart submitted to
Agency / EMR
E11.9
AI suggested
Coder approved
M1028 = 3
AI flagged error
Coder corrected
Patient
MRN-89472A
Audit trail
Ready
Clinical Notes
Visit Notes
ICD-10-CM code:
I63.9
Referral1.pdf, page 21, para 2
ICD-10-CM code:
E11.9
Referral1.pdf, page 21, para 4
Reviewed & verified by coder
P.simon on 02-02-2026, 9:05am
4
Built-In Audit Defensibility
Every code selection, clinical flag, and coder sign-off is automatically documented with a digital footprint. The platform links every operational decision back to the exact sentence, paragraph, and episode within the original patient chart.
If a payer ever queries a claim or issues a retroactive review, the complete clinical justification is already structured and instantly accessible for your agency to export - taking the panic out of audit responses.
Frequently Asked Questions
How is Serent different from traditional coding?
Is Serent an AI auto-coding tool? How do I know Serent's coding is accurate?
Will Serent replace the current coding team?
How does Serent achieve and maintain 97%+ accuracy
How does Serent integrate with our EHR? Do I need to change workflows or replace existing systems?
How does Serent protect PHI and sensitive patient data?
How is Serent different from a standard AI copilot or assistant?
Frequently Asked Questions
How is Serent different from traditional coding?
Is Serent an AI auto-coding tool? How do I know Serent's coding is accurate?
Will Serent replace the current coding team?
How does Serent achieve and maintain 97%+ accuracy
How does Serent integrate with our EHR? Do I need to change workflows or replace existing systems?
How does Serent protect PHI and sensitive patient data?
How is Serent different from a standard AI copilot or assistant?
Frequently Asked Questions
How is Serent different from traditional coding?
Is Serent an AI auto-coding tool? How do I know Serent's coding is accurate?
Will Serent replace the current coding team?
How does Serent achieve and maintain 97%+ accuracy
How does Serent integrate with our EHR? Do I need to change workflows or replace existing systems?
How does Serent protect PHI and sensitive patient data?
How is Serent different from a standard AI copilot or assistant?
Still have a question?
Ask us directly
Contact us at hello@serent.ai to see how we can work with your organization.
Discover how Serent can unlock value through our AI solutions across all stages of your healthcare journey.
Still have a question?
Ask us directly
Contact us at hello@serent.ai to see how we can work with your organization.
Discover how Serent can unlock value through our AI solutions across all stages of your healthcare journey.
Still have a question?
Ask us directly
Contact us at hello@serent.ai to see how we can work with your organization.
Discover how Serent can unlock value through our AI solutions across all stages of your healthcare journey.
Serent
Serent is a global healthcare RCM company based in New York. We deliver exceptional managed services linking human expertise and intelligence with sector-specific Al. Serent's approach is rooted in innovation, efficiency, customer-centricity, and data security.
Serent Corporation
All rights reserved.
Privacy Policy
Terms of Service
Serent
Serent is a global healthcare RCM company based in New York. We deliver exceptional managed services linking human expertise and intelligence with sector-specific Al. Serent’s approach is rooted in innovation, efficiency, customer-centricity, and data security.
Serent Corporation
All rights reserved.
Privacy Policy
Terms of Service
Serent
Serent is a global healthcare RCM company based in New York. We deliver exceptional managed services linking human expertise and intelligence with sector-specific Al. Serent's approach is rooted in innovation, efficiency, customer-centricity, and data security.
Serent Corporation
All rights reserved.
Privacy Policy
Terms of Service